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Cancellation & Refund

www.babylou.in / Baby Lou strives to provide better customer service , and has therefore a liberal cancellation policy. Under this policy:


  • Cancellations will be considered only if the request is made within 72 hours of placing an order or if the order is not already shipped from our warehouse.
  • There is  no cancellation of  orders  placed  under  the Same Day Delivery category.
  • No cancellations are entertained for those products that the www.babylou.in / BabyLou  marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
  • www.babylou.in / BabyLou does not accept cancellation requests for perishable items .  However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
  • In case of receipt of damaged or defective consumer durable items and non durable items  please report the same to our Customer Service team with 24 hrs from the time of receiving the produc t/  The request will, however, be entertained once the merchant has checked and determined the same at his own end. 
  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
  • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
  • Please note that there might be slight color differences depending on the monitor /device you are viewing the site from and we do not take resposibility for slight variations in the final product delivered.
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